Quality Matters

NSW Health - Western Sydney Local Health District (WSLHD)


Improving effective & quality healthcare


'Quality Matters' is an initiative within NSW Health Western Sydney Local Health District (WSLHD). The aim is to improve healthcare and innovation through effective practices. A new accessible website provides information, resources and contacts to support quality improvement throughout the WSLHD. This quality improvement is an integral part of day-to-day work for all WSLHD staff.

Quality improvement leads to change that will optimise the effectiveness of healthcare processes. The platform serves as a “one stop shop” for quality improvement resources, connection points and news for the WSLHD.

Optimising effectiveness in healthcare processes

The Quality Matters portal is designed to step you through the stages of quality improvement from first steps, with links to relevant courses, programs and implementation resources. Individual contacts are provided to support you in your improvement work. If you have ideas for improvement or a project in mind, the portal is a great place to start. 


The greatest resource of any Healthcare organisation is its people. Our people believe that Quality Improvement is not only desirable but possible, and that the wellbeing of consumers and their families is our overriding goal.

"Quality improvement can be defined as the purposeful movement of the system
from the current state of performance to a new
state of performance."


Project Overview

Naming and Positioning Statement
Brand Hierarchy Strategy
Brand Snapshot, Logos and Supporting Graphics
Image and brand development
Advertising recommendations
Responsive Website interface recommendations